Privacy Policy

App: online.kordon.app · Last updated: 14 September 2026

Important: KORDON.online is an independent information service. It is not an official government service and does not represent any state authority of Ukraine or any other country. Border queue data is informational only and may differ from the actual situation. It is collected from open official sources — dpsu.gov.ua, granica.gov.pl, kordon.customs.gov.ua — and the nakordoni.eu aggregator.

This policy describes what data the Kordon Online app for Android and iPhone collects, how we use and protect it. It is written to match what the app does and our App Store and Google Play privacy declarations.

1. Data we collect and store on our servers

Precise geolocation — only with your permission. It is used to find the nearest checkpoint, build a route to the border, show services (fuel, parking, ATMs) around you and, if you start trip recording, to record the GPS track of your trip. Routes and recorded tracks are stored on our servers.
Content you submit — photos and text you send in queue reports, checkpoint reviews and the assistant chat.
Anonymous device identifier and push token — the app generates a random identifier (it is not a hardware or advertising ID) and registers a push-notification token (Apple Push Notification service on iPhone, Firebase Cloud Messaging on Android) so we can deliver the queue alerts you subscribe to.
Usage analytics — screens viewed and taps, to understand which features are useful. The app has a "Privacy & consent" toggle in Settings: when it is off, analytics are collected anonymously, without your device identifier.

2. How we use the data

For app functionality, for improving the service (analytics) and, through Google AdMob, for showing and measuring ads (see section 3). We do not sell data and do not share it with data brokers.

3. Third-party services

Push notifications are delivered via the Apple Push Notification service and Firebase Cloud Messaging (delivery only). Queue data is collected from the open official sources listed above.

Advertising. The app shows ads from Google AdMob (Google Ireland Limited). Google may collect your device's advertising identifier, IP address (approximate location), information about the ads you see and tap, and diagnostic data to show and measure ads and to prevent fraud — see How Google uses information from apps that use its services. In the EEA, the UK and Switzerland we ask for your consent first through Google's consent form; on iPhone we also ask for permission to track (App Tracking Transparency). If you do not consent, you may still see ads that are not personalised.

The in-app AI assistant composes its answers with a third-party large language model (LLM): Groq, Inc. (api.groq.com), with Mistral AI SAS (api.mistral.ai) and Google (Gemini API) as fallbacks, and a model on our own servers as a last resort. Our server sends them the text of your question, the checkpoint already mentioned in the chat, your language and the facts we looked up in our own database — plus, only for an explicit "nearest place" question and only with your permission, your approximate coordinates. It never sends your name, e-mail, phone number, device or advertising identifiers, your IP address, push token, contacts, photos or payment data, and no provider may use any of it to train models.

4. Your rights and choices

Request deletion of the data linked to your device identifier: [email protected] or the data deletion page.
Disable location access or push notifications at any time in your phone settings.
Change your ad consent at any time in the app: Settings → Ad privacy choices; reset or delete the advertising ID in Android settings, or deny tracking in iPhone Settings → Privacy & Security → Tracking.
Turn off identified analytics with the in-app "Privacy & consent" toggle.

5. Changes and contact

We may update this policy; material changes will appear on this page with a new date. Questions: [email protected].